Homeland Credit Union announces Core Conversion Project, staff migration to enhance service & training

Homeland Credit Union is excited to announce an upcoming core conversion project aimed at enhancing its service delivery and operational efficiency. 

This significant initiative is designed to improve the member experience by providing more robust technology and streamlined processes. 

As part of this project, they will be relocating some of our staff from the Caldwell Street branch to the Shawnee Square branch. This strategic move is essential to ensure our team receives the necessary training and support during the transition to our new core system. By consolidating resources and expertise, we will be better equipped to serve our members and address their needs effectively as we migrate to this exciting new system. 

What this means for their members:

• Improved Services: The new core system will allow staff to offer more innovative services and enhanced functionality.

• Increased Training: The staff will undergo comprehensive training, ensuring they are well-prepared to assist members with the new system.

• Temporary Disruptions: While they strive to minimize any inconvenience, members may experience brief service interruptions during the transition. They appreciate your patience and understanding.

"We believe this migration will not only improve our overall service efficiency but also create a more robust training environment for our staff as well," said Shayne Poe, CEO. 

"By concentrating our efforts at the Shawnee Square Branch, we can ensure that our employees receive the best possible training and support, which ultimately benefits our members when our new core system goes live."

The transition of staff from Caldwell to Shawnee will take place in early October. Shawnee is still available for walk-in service at any time. Due to the lower number of staff at Caldwell St. please note loan services may be slow, and we encourage our members to visit Shawnee Square for these types of needs. They appreciate the continued support from our community and look forward to serving you better from both branches. 

They are committed to keeping our members informed throughout this process. The core conversion will be completed in early 2025, and detailed updates will be provided via our website and member communications over the next few months. Reach out if you have any questions or concerns at 740-775-3331 or by emailing info@homelandcu.com. They thank you for your continued trust in Homeland Credit Union and look forward to serving you better with these exciting enhancements.