Division of Cannabis Control launches Cannabis Service Center to streamline support for consumers, patients, licensees
The Ohio Department of Commerce Division of Cannabis Control (DCC) has launched the Cannabis Service Center (CSC). The centralized clearinghouse will allow the DCC to more efficiently process, manage and respond to inquiries it receives from licensees, medical patients, non-medical consumers, the public and other stakeholders.
The Division currently receives an average of 120 inquiries each day, covering a wide range of topics. With the development of this updated system, when someone contacts the Division via the information below, a case will be created within the CSC. Depending on the nature of the inquiry, it will be assigned to the appropriate team or individual for follow-up and resolution.
To submit an inquiry to the CSC, individuals can contact the Division by phone or email.
• Phone: 1-833-464-6627
• Email (for license-related matters): DCCLicensing@com.ohio.gov
• Email (for compliance-related matters): DCCCompliance@com.ohio.gov.
While the CSC is initially focused on core case management functionality, plans are underway to expand its capabilities, such as the development of a licensee portal and the addition of various tools and resources to enhance user experience.
The CSC is modeled after the highly successful Liquor Enterprise Service Center (LESC), which is operated by the Division of Liquor Control at Commerce. Like the LESC, the CSC serves as a single point of contact to ensure timely and effective case management.
By offering a centralized resource that is available to both licensees and the general public, the Division seeks to improve stakeholder and consumer satisfaction, deliver comprehensive support, enhance transparency and ensure safety and accountability so participants are able to navigate the evolving cannabis landscape with confidence.
“Over the course of the past year, the Division has received countless inquiries from a wide range of individuals, businesses and industries,” said DCC Superintendent Jim Canepa. “While we’ve done our best to ensure a timely response and provide helpful guidance, this resource will allow us to more efficiently engage with individuals in the event they are asking questions, seeking guidance or sharing concerns related to Ohio’s cannabis market. The division’s mission is to ensure a fair and equitable marketplace for this industry, as well as safe and tested products for those who choose to use them, and this will be an additional resource that will support that mission.”
This implementation reflects the DCC’s commitment to ensuring compliance and accountability, building strong relationships with its stakeholders and fostering transparency within Ohio’s cannabis industry.
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